Agent performance, coaching, attendance, attrition, shrinkage and training for contact centers.
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Agents
114
CSAT
98.7%
AHT
317s
Top Agents This Week
Portal · BPO
Track CSAT, AHT, QA and attendance for every agent and team, with leaderboards for managers and a personal scorecard for agents.
4 features included+ 2 on bigger plans
From₱49.99
Coached This Week
242
Improving
88
Declining
38
Latest Coaching: Improving vs Declining
Portal · BPO
Weekly coaching logs for team leaders: previous week, current week and month-to-date scores against target, last week's behavior and root cause — and an automatic summary of what to coach and why the score went up, down or stayed steady.
4 features included+ 1 on bigger plans
From₱49.99
Attendance
91.8%
Tardy This Week
36
Leave to Approve
239
Attendance Trend
Portal · BPO
Track shifts, tardiness and absences, and handle leave requests and approvals for every team — without the shared spreadsheet.
4 features included+ 1 on bigger plans
From₱49.99
Agent Attrition MTD
97.3%
Team Manager Attrition MTD
89.0%
Shrinkage MTD
96.6%
Daily Shrinkage %
Portal · BPO
Month-to-date attrition for agents and team managers, separations by reason, and shrinkage — scheduled hours versus planned and unplanned hours lost — by team.
4 features included+ 1 on bigger plans
From₱49.99
Average QA
96.0%
Training Completion
92.5%
Overdue Training
172
QA by Team
Portal · BPO
QA scores per agent next to the training they've been assigned — onboarding, product updates, compliance — with due dates, scores and completion.
4 features included+ 1 on bigger plans
From₱49.99