Portal template
Attrition & Shrinkage Monitor
Month-to-date attrition for agents and team managers, separations by reason, and shrinkage — scheduled hours versus planned and unplanned hours lost — by team.
- Dashboard
- Attrition
- Shrinkage
- People
- Reports
- Advanced Analytics
Agent Attrition MTD
97.3%
Team Manager Attrition MTD
89.0%
Shrinkage MTD
96.6%
Unplanned Shrinkage MTD
90.3%
Daily Shrinkage %
Want to click around? Open the live demo — approve requests, add records and try it with your own spreadsheet.
What's included
People — included
Team members, teams, roles and status. The base most other modules build on.
Attrition — included
Everyone who left, with role, team, type and reason — and month-to-date attrition for agents and team managers.
Shrinkage — included
Scheduled hours versus hours lost — planned (leave, training, coaching, meetings) and unplanned (absences, tardiness, undertime) — month to date.
Reports — included
Standard reports and exports built from the portal's own data.
- Business plan
Advanced Analytics — locked
Trends, comparisons and drill-downs across every module.
Who uses it
- Workforce / HR Admin
- Manages the portal and its users. Sees People, Attrition, Shrinkage, Reports, Advanced Analytics.
- Operations Manager
- Sees People, Attrition, Shrinkage, Reports, Advanced Analytics.
Bring your spreadsheet
Already tracking this in Excel or Google Sheets? These are the columns the portal understands.
People
- Employee ID
- Name
- Team
- Status
Attrition
- Employee ID
- Role
- Team
- Hire Date
- Last Day
- Type
- Reason
Shrinkage
- Employee ID
- Date
- Scheduled Hours
- Planned Hours Lost
- Unplanned Hours Lost
- Main Reason