Agents
114
CSAT
98.7%
AHT
317s
Top Agents This Week
BPO Agent Performance Portal
Track CSAT, AHT, QA and attendance for every agent and team, with leaderboards for managers and a personal scorecard for agents.
Create your own
Answer two quick questions, pick a starting point, then make it yours: your name, colours and logo, the sections you need, and 6 options included in your first month (₱49.99). Extra options are ₱5.00 each.
Agents
114
CSAT
98.7%
AHT
317s
Top Agents This Week
Track CSAT, AHT, QA and attendance for every agent and team, with leaderboards for managers and a personal scorecard for agents.
Coached This Week
242
Improving
88
Declining
38
Latest Coaching: Improving vs Declining
Weekly coaching logs for team leaders: previous week, current week and month-to-date scores against target, last week's behavior and root cause — and an automatic summary of what to coach and why the score went up, down or stayed steady.
Attendance
91.8%
Tardy This Week
36
Leave to Approve
239
Attendance Trend
Track shifts, tardiness and absences, and handle leave requests and approvals for every team — without the shared spreadsheet.
Agent Attrition MTD
97.3%
Team Manager Attrition MTD
89.0%
Shrinkage MTD
96.6%
Daily Shrinkage %
Month-to-date attrition for agents and team managers, separations by reason, and shrinkage — scheduled hours versus planned and unplanned hours lost — by team.
Average QA
96.0%
Training Completion
92.5%
Overdue Training
172
QA by Team
QA scores per agent next to the training they've been assigned — onboarding, product updates, compliance — with due dates, scores and completion.
Everything here is yours to change. The preview updates as you go, before you pay anything.
Before you buy
Your business name, colours and logo; hide sections you don't need; tick 6 options (tiles, fields, roles, pages) in your first month.
After you buy
Use the Builder to arrange your dashboard, add form fields and set up workflows — each save keeps the old version.
Your own address
Put your portal or website on your own domain, without our branding, on the Pro plan.
Something we don't have yet
Send a modification request from your portal, or tell support what you need built and we'll get back to you.